Frequently
Asked Questions

FAQ's

General Questions and Answers

As a registered NDIS provider, we provide various services for a wide range of clients. Our NDIS services include:

  • Assist Access/Maintain Employment
  • Assist Personal Activities High
  • Assist-Life Stages, Transition and Support
  • Assist Personal Activities
  • Assist-Travel/Transport
  • Community Nursing Care for High Needs
  • Assist Daily Tasks/Shared Living
  • Innovative Community Participation
  • Development of Daily Living & Life Skills
  • Household Tasks
  • Participation in Community, Social & Civic Activities
  • Therapeutic Supports
  • Support Coordination
  • Spec Support Employ
  • Group/Centre-Based Activities

Many years of experience in Disability, mental health, vulnerable children, youth and family services.

Our services are tailored to specific needs, and we are fulfilling our promise of a person-centred service across all touch points.

Complex Care Services will employ an accredited translator’s services as part of our core values of inclusiveness.

Complex Care Services will identify, document, manage and declare all conflicts of interest, incidents, and complaints from all stakeholders and the public by our NDIS-approved organisation risk management tool governed by the National Quality and safeguard commission guidelines for reporting.

Staff have accredited training of the standard requirement and are registered with their professional councils.

  • Dysphagia
  • Percutaneous endoscopic gastrostomy feeding (PEG Feeding)
  • Bowel care management
  • Catheter care
  • Stoma care
  • Epilepsy
  • Insulin training
  • Basic first aid and CPR
  • Cultural awareness at workplace training
  • Abuse and neglect training
  • Harassment and discrimination
  • Mental health
  • Autism
  • Non-violence Crisis Intervention Training (NVCI)
  • Basic emergency life support
  • Wound care
  • Midazolam by epilepsy Queensland
  • Medication administration training
  • Therapeutic care intervention (TCI training) for Challenging behaviour support.
  • Risk assessment of client and staff activities.
  • Report writing
  • Restrictive practice and duty of care training and
  • WHS training.
  • Covid-19 Infection control
  • Hand hygiene
  • Other mandatory training in line with the job description and organisational policy for training.
The service cost varies according to the services provided and is calculated per the NDIS rate structure. The cost will be discussed and agreed upon beforehand.
Not necessarily; you need not be a part of NDIS to receive our services.
Yes, as per the NDIS service price guide.

Yes, the nursing services allow medication administration as per the scope of the carer/ nurse.

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